Frequently Asked Questions - Zinc General

The ‘esc’ escape key will get you out of full screen on most sites, which with then allow you to use the backspace button on your keyboard to get back to the preceding page. Some players run in frames or create multiple windows along the way (which means you may have to hit back multiple times). Other players will not handle the event from the backspace button, and you need to use the browser’s address bar back button (sigh). Testing Hulu on my PC, I needed to hit esc to get out of full screen and then use the browsers back arrow to return to Zinc. I understand that control click will do the same on the Mac.

Zinc keeps track of information like your Favorites "in the cloud" so that you can access them from any device where you run Zinc. You need to create an account and log in so that Zinc can match you to your information.

It has come to our attention that a scam has been setup involving Zinc software. Isoftwaretv.com and affiliates have been illegally selling subscriptions to Zinc. They are not authorized to distribute the Zinc package, charge subscriptions, or do any other business on behalf of ZeeVee. Zinc currently is free software which you can download from Zinc.TV. ZeeVee has filed DMCA complaints against the infringing sites.

We strongly recommend that anyone who has been caught in this scam contact their credit card issuer and cancel the charge that was used to purchase the software. The request for refund should be submitted to clickbank.com not ZeeVee.

We suspect there may be more affiliate sites that the scammers are using to illegally sell Zinc. Please contact us and let us know the URL that you used to purchase a license to Zinc.

We appreciate and share your frustration with this situation!

Videos that have been added within the last 7 days are show as being new.

The remote icon signifies that select and ZvRemote and Media Center remote control functions (e.g. Play, Pause, Fast Forward, Rewind etc.) will work with the indicated site or show. One unique function available on ZvRemote is the “full Screen” command. Visit http://www.zeevee.com/connected-home/zvremote to learn more about using ZvRemote.

As often as the host site’s listings are updated. Each time you select a show, Zinc checks the site where the show originates, to see if any new episodes are available.

Not currently.

Favorites is where you can store the shows you frequently watch for fast access. Website pages can be added for easy access from the couch. You can also store Media RSS feed for shows that are not in ZvPresents.

When you click on a show to see available episodes, a banner window appears at the top of the screen, and it has subscription information in it. Clicking anywhere in that window will allow you to subscribe to that show. If you want to unsubscribe, open Favorites, click on the subscribed show, and you’ll see the remove from Favorites option at the bottom of the window.

Favorites are organized automatically based on the order in which items are added to it, and on the content type. At this release there is no way for you to organize the content yourself. Providing the ability to organize and manage favorites is on the roadmap.

It’s easy- open the Settings Tab, click on Applications, then on Add Application. Browse the files on your computer, find the application that you want to add, select it, and click “OK”. If you want to delete an application, open Settings, then Applications, and click on the application you’d like to delete.

If the website's RSS feed is a Media RSS feed, it can be added to favorites.

There is a very simple video on YouTube that does a very nice job explaining RSS:
RSS in Plain English

We have a special Zinc forum at Zinc.TV. Use it to tell us and others how you’re using Zinc, to give us your feedback, and to suggest features for future releases.

Though standalone Zinc has a Firefox browser in its Web section, it’s separate from the Firefox browser on your computer. They behave like completely separate programs, so adjustments in one do not affect the other, see Understanding the differences between Zinc's Standalone windows application and Firefox with the zinc extension.

At the bottom of the right-most detail pane there is a progress bar that is either greyed-out if you haven't watched it or partially filled in if you have watched the file. At some point in the future we hope to be able to report how much of the video has been consumed.

It’s possible to sort some collections of shows by name or by date, but that’s possible only if more than 70% of the items in the feed contain those pieces of information.

In the settings section you can clear the History of what videos you have watched. You can also turn off the history by clearing the checkbox that says "Remember the shows and movies I have watched".

The remote icon signifies that select ZvRemote and Media Center remote control functions (e.g. Play, Pause, etc.) will work with the indicated site or show. We only include the icon for those sites where we’ve been able to confirm that the remote controls are effective.

You’ll be automatically upgraded to new software as it becomes available. There is also a manual update control in the Settings section of Zinc.

The "Local Content" tab holds links to videos on your computer. To add videos in "Local Content", open the "Settings" tab, click on "Media Folders", then on" Add Folder". Browse the folders on your computer, find the one that holds videos you want to add, and select it. If you want to delete a folder, open "Settings", click on "Media Folders", click on the link of the folder you’d like to delete, and you’ll see the delete option.

Tivo and other DVR's can only record one channel at a time, and have limited storage capacity. Zinc can access the vast storage of video on the internet. Shows such as evening news that occur on many channels at the same time, are all made available for online viewing. Therefore you can watch them at your leisure and gain the advantage of multiple perspectives. The internet is the ultimate digital video recorder.