How do I find and delete my local history and favorites cache?

The local favorites and history cache stores on your machine a copy of the favorites and history. If this file gets corrupted it can be deleted and Zinc will automatically recreate it on the next time it starts.

This file zvMedia.sqlite is a hidden file, and won’t be found through normal searching of your C: drive.

To find the file you need to turn on Advanced Search, and then select the checkbox to include hidden files.

Note: This type of search can take a long time (minutes) to complete.
If you have both the Zinc Windows application and the Zinc Firefox extensions installed you will find 2 copies of this file. For each Firefox profile (user) a new instance of this file is created. Make sure you delete the right one. To understand which is the right file to remove see Understanding the differences between Zinc's Standalone windows application and Firefox with the zinc extension.

You should also find a zvMedia.sqlite.backup file that was created prior to initially uploading your data to the cloud. If deleting the local cache does not restore you to a working system with all of your favorites and history information, please send the backup file to our support team as an attachment to support at zinc dot tv.